Privacy Policy


Last updated: 28 August 2026

Vizoskill Ltd (“Vizoskill”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, create an account, purchase or access a course, become a course creator, contact us, or otherwise use the Vizoskill platform and related services.

1. Who we are

Vizoskill Ltd is a company registered in England and Wales. For the purposes of UK data protection law, Vizoskill Ltd is the controller of the personal information described in this Privacy Policy, except where another organisation acts as an independent controller.

UK GDPR requires privacy information to identify the organisation, explain the purposes of processing, lawful bases, recipients, retention and individuals’ rights. 

For the purposes of UK data protection law, Vizoskill Ltd is the controller of the personal information described in this Privacy Policy, except where another organisation acts as an independent controller.

UK GDPR requires privacy information to identify the organisation, explain the purposes of processing, lawful bases, recipients, retention and individuals’ rights. 

2. Information we collect

Depending on how you use Vizoskill, we may collect the following categories of personal information.

Account and identity information

This may include:

  • your name;
  • email address;
  • account and login information;
  • information you provide when creating or updating your account.

Purchase and transaction information

This may include:

  • courses or other products purchased;
  • transaction date and amount;
  • payment status;
  • transaction identifiers;
  • limited billing-related information.

Payments are processed through third-party payment providers such as Stripe. Vizoskill does not normally receive or store your full payment card details.

Course and platform activity

We may collect information about:

  • courses you enrol in or access;
  • course progress;
  • lessons viewed or completed;
  • interactions with course content;
  • account and platform activity.

Course creator information

If you create, publish or sell courses through Vizoskill, we may collect:

  • profile and professional information;
  • course information and content;
  • information relating to course sales;
  • information required to administer payments or payouts;
  • communications and feedback provided to Vizoskill.

Communications

We may collect information that you provide when you:

  • contact us;
  • request customer support;
  • complete a form;
  • register your interest in testing new features;
  • apply to become a course creator;
  • provide feedback.

Technical and usage information

When you use the Vizoskill website or platform, we may automatically collect information such as:

  • IP address;
  • browser type;
  • device type;
  • operating system;
  • pages viewed;
  • actions taken on the website;
  • referral source;
  • session information;
  • cookie identifiers;
  • similar online identifiers.

We may collect this information through tools such as Google Analytics and Meta Pixel, subject to your cookie preferences where required.

3. How we collect personal information

We may collect personal information:

  • directly from you when you create an account, purchase a course, complete a form or contact us;
  • through your use of the Vizoskill website and platform;
  • through payment and technical service providers;
  • through cookies and similar technologies;
  • through communications relating to courses, creator services or testing programmes.

4. How and why we use your information

We may use personal information for the following purposes.

Providing Vizoskill services

We may use your information to:

  • create and manage your account;
  • process purchases;
  • provide access to courses;
  • record course progress;
  • provide customer support;
  • administer course sales;
  • operate the Vizoskill platform.

Our lawful basis is generally that the processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.

Processing payments

We may use transaction information to process and administer:

  • payments;
  • refunds;
  • purchase records;
  • financial and accounting records.

Our lawful bases may include performance of a contract and compliance with legal obligations.

Operating and improving Vizoskill

We may use information to:

  • maintain and secure the platform;
  • diagnose technical issues;
  • improve usability;
  • develop new services and features;
  • understand how users interact with the platform;
  • improve course-creation and learning experiences.

Where appropriate, we may rely on our legitimate interests in operating and improving our business and services.

Website analytics

Where you have provided the required consent, we may use analytics tools such as Google Analytics to understand:

  • how visitors reach Vizoskill;
  • which pages they visit;
  • how visitors navigate the website;
  • general patterns of website usage.

We use this information to understand website performance and improve the service.

Advertising and marketing measurement

Where you have provided the required consent, we may use Meta Pixel and similar technologies to:

  • measure the effectiveness of advertising campaigns;
  • understand whether users interact with Vizoskill after viewing or engaging with advertising;
  • understand campaign performance;
  • support advertising and audience-related functions where enabled and permitted.

Communications

We may contact you regarding:

  • your account;
  • your purchases;
  • courses you have enrolled in;
  • customer-support requests;
  • service updates;
  • policy changes;
  • testing programmes you have asked to participate in.

Marketing

We may send you information about Vizoskill courses, products, services and features where permitted by law.

For marketing emails to individuals, we will obtain consent where required or rely on the limited existing-customer exception where all applicable requirements are met. We will provide a simple way to unsubscribe from marketing communications. ICO guidance states that marketing emails to individuals generally require consent unless the existing-customer “soft opt-in” conditions are satisfied. 

Legal and regulatory purposes

We may process and retain information where necessary to:

  • comply with accounting and tax requirements;
  • protect our legal rights;
  • prevent fraud or misuse;
  • respond to lawful requests;
  • comply with regulatory and legal obligations.

5. Payments

Payments for courses and other paid services may be processed by Stripe.

Stripe may collect payment-card and billing information directly from you and process this information under its own privacy terms.

Vizoskill normally receives limited transaction information such as:

  • payment status;
  • transaction amount;
  • transaction identifier;
  • date of transaction;
  • limited customer or billing information.

We do not normally receive or store full debit or credit card details.

6. Email and communications

We may use email and communication providers, including Google Workspace/Gmail and Mailchimp, to communicate with users.

These communications may include:

  • account and service messages;
  • purchase information;
  • course information;
  • customer-support correspondence;
  • information requested by you;
  • testing-programme communications;
  • marketing messages where permitted by law.

You can unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.

Service-related or transactional communications may continue where necessary to operate your account or provide purchased services.

7. Cookies and similar technologies

Vizoskill uses cookies and similar technologies for website operation, analytics and marketing measurement.

Essential cookies

These may be used to:

  • operate the website;
  • provide security;
  • maintain account sessions;
  • keep users signed in;
  • remember essential settings.

These technologies may be necessary for the operation of the service.

Analytics cookies

We may use Google Analytics to understand how users interact with Vizoskill.

This may include information about:

  • pages visited;
  • referral sources;
  • session duration;
  • navigation patterns;
  • device and browser information.

Advertising and measurement technologies

We may use Meta Pixel to help measure and understand the performance of advertising campaigns and user interactions with the website.

Google Analytics and Meta Pixel are non-essential technologies. Where consent is required, they should not be activated before the user has made an affirmative choice.

ICO guidance treats pixels, scripts, cookies and similar technologies as storage/access technologies and generally requires consent for non-essential uses such as analytics and advertising. 

You may be able to manage your preferences through the cookie settings available on the website.

8. Service providers

We may use third-party service providers to support the operation of Vizoskill.

These may include providers of:

  • payment processing, including Stripe;
  • hosting and cloud infrastructure;
  • email and communications, including Google Workspace/Gmail and Mailchimp;
  • website analytics, including Google Analytics;
  • advertising and marketing measurement, including Meta Pixel;
  • website and platform technology;
  • security;
  • legal, accounting and professional services.

These providers may process personal information where necessary to provide their services.

Some providers may act as independent controllers for particular processing activities.

9. Sharing your information

We do not sell your personal information.

We may share personal information with:

  • payment providers;
  • hosting and technology providers;
  • email and communications providers;
  • analytics providers;
  • advertising and marketing measurement providers;
  • course creators where necessary to provide or administer a course;
  • accountants, lawyers, auditors and other professional advisers;
  • regulators, courts, law-enforcement authorities or other organisations where disclosure is legally required;
  • a purchaser, investor or successor in connection with a merger, acquisition, restructuring or sale of the business or its assets.

We only share information where there is an appropriate legal basis for doing so.

10. International transfers

Some of the organisations that provide technology and other services to Vizoskill may process personal information outside the United Kingdom.

Where required by data protection law, we take appropriate measures to protect personal information transferred internationally.

These may include:

  • UK adequacy regulations;
  • approved contractual safeguards;
  • other legally recognised transfer mechanisms.

11. Data retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period may depend on:

  • how long you maintain an account with Vizoskill;
  • how long course access needs to be provided;
  • accounting and tax requirements;
  • legal limitation periods;
  • fraud prevention and security requirements;
  • disputes or legal claims.

Certain financial and transaction records may be retained after your account is closed where required by law or reasonably necessary for legitimate business purposes.

12. Security

We use appropriate technical and organisational measures designed to protect personal information against:

  • unauthorised access;
  • loss;
  • misuse;
  • alteration;
  • disclosure.

No internet-based system can be guaranteed to be completely secure.

13. Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information;
  • request restriction of certain processing;
  • object to certain processing;
  • receive certain information in a portable format;
  • withdraw consent where processing is based on consent.

Some rights are subject to legal exceptions and may not apply in every situation.

To exercise your rights, contact: [email protected]

You also have the right to raise a concern with the UK Information Commissioner’s Office.

14. Age restrictions

Vizoskill is intended for users aged 18 and over.

Users under 18 are not permitted to create an account, purchase courses or use the Vizoskill platform independently.

We do not knowingly provide user accounts to people under the age of 18.

If we become aware that an account has been created by someone under 18 contrary to these requirements, we may suspend or delete the account and take appropriate steps in relation to the personal information associated with it.

15. Future camera-based and interactive features

Vizoskill is developing new technologies for course creation and interactive learning.

These may include:

  • multi-camera recording;
  • camera-based movement detection;
  • movement comparison;
  • interactive practice features.

Some future features may involve processing images, video or movement-related information.

If these features are introduced, we will provide appropriate privacy information explaining:

  • what information is collected;
  • why it is collected;
  • how it is processed;
  • whether it is stored;
  • how long it is retained;
  • who can access it.

We will update this Privacy Policy where necessary before or when such processing becomes available to users.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our services;
  • technology;
  • legal requirements;
  • business practices.

The current version will be published on the Vizoskill website together with the date it was last updated.

17. Contact us

If you have any questions about this Privacy Policy or how Vizoskill handles personal information, please contact: [email protected]